Orders are paid in full before work starts. Payment methods: Stripe (cards), Interac e-Transfer (Canada, in CAD), bank wire (details on invoice).
Prices are in Canadian dollars (CAD). Global Strawberry is not currently registered for GST/HST, so no sales tax is added to your order.
Cancellations and refunds
Full refund is available any time before work begins. Work begins when we email you to confirm the start date.
Once work has begun, payments are non-refundable, except where the law of your country gives you a right to cancel.
UK, EU and EEA (including Norway, Iceland and Liechtenstein) consumers may cancel within 14 days of ordering. If you asked us to start work during that period, you pay only for the work already done and we refund the rest.
If we fail to deliver within the quoted time and cannot agree on a new date with you, you may cancel and receive a refund for any part of the work not yet delivered to you; if nothing has been delivered, a full refund.
Refunds are returned by the original payment method, in the currency paid, within 7 business days. Fees charged by your own bank are not covered.
Monthly plans
Monthly plans (such as Website maintenance) are charged to your card automatically every month on the date you signed up, until you cancel. The price and what each plan includes are shown on its page.
You can cancel at any time by emailing [email protected] or messaging us on WhatsApp. We confirm by email within 1 business day, and you are not charged again after your cancellation is received before the next billing date.
Months already started are not refunded, except where the law of your country requires it. UK, EU and EEA consumers who cancel within 14 days of signing up pay only for the service already provided.
We will email you at least 30 days before any price change; you can cancel before it takes effect.
Revisions and approval
Each package includes the revision rounds listed on its page. A revision round is one consolidated set of changes within the original brief; additional rounds or new requests are quoted separately.
If we don’t hear from you within 14 days of delivery, the work is treated as approved.
Global Strawberry